INTRODUCTION
These Terms and Conditions apply to your use of the 20th Century Box website and any purchases made through our online store.
By using our website and placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
20th Century Box reserves the right to update these Terms and Conditions from time to time. Any changes will be published on this page.
TERMS OF SALE
As each box is individually handmade to order, please allow up to 14 working days from receipt of payment for dispatch. This excludes Saturdays, Sundays and UK Bank Holidays.
Although we will usually dispatch orders well within this timeframe.
As each item is individually handmade, minor variations may occur due to the cutting, folding and finishing process. These small differences are part of the handmade nature of the product and do not affect its quality or use. We try our best to ensure each item we send out is of a high quality and something we would be happy to receive ourselves. If you have any concerns about your order, please contact us and we will always do our best to resolve the issue. Please refer to our Returns Policy for further information.
Payment of Customs Fees
For Customers outside of the United Kingdom remember: It is your responsibility to pay any import Duties/Taxes as directed by your own Customs Authorities. Any delays caused by customs processing are outside the control of 20th Century Box.
Any orders returned to 20th Century Box by the postal authorities due to unpaid customs fees shall not be sent back to the customer until a further shipping fee is paid again. 20th Century Box will not be liable for any extra postal fees.
Failed Deliveries
We aim to dispatch orders within the timescales stated on individual product pages and within these Terms and Conditions.
Delivery times provided by postal and courier services are estimates only and may vary due to circumstances outside our control.
Customers are responsible for ensuring delivery information provided at checkout is correct.
Orders returned to us due to failed delivery because of incorrect delivery information, missed delivery attempts, refusal of delivery, or other circumstances outside our control may require an additional postage charge before being resent.
RETURNS POLICY
At 20th Century Box, we take great pride in creating reproduction packaging for collectors and enthusiasts. We hope you are delighted with your purchase, but if you have any questions or concerns, please contact us at:
Email: paul@20thcenturybox.co.uk
Telephone: 01228 307257
We will always do our best to resolve any issues and ensure you are happy with your purchase.
Made-to-order and handmade items
Many of our reproduction boxes are individually made to order after your purchase has been placed. Due to the time, materials and work involved in creating these items, made-to-order products are not eligible for a refund due to a change of mind. Please check product details carefully before ordering.
This does not affect your statutory rights. If an item arrives faulty, damaged, or is not as described, please contact us and we will work with you to resolve the issue.
Returns for non-made-to-order items
For items that are not made to order, we offer a 30-day returns period.
If you change your mind and wish to return an eligible item, please contact us within 30 days of receiving your order. We will then provide details of how to return the item.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned with all original packaging and any accessories included
- Suitable for resale. This does not apply where an item has been damaged through customer handling.
Customers are responsible for the cost of returning unwanted items. We recommend using a tracked or recorded delivery service, as returned items remain the customer’s responsibility until they reach us.
Faulty or damaged items
We carefully inspect all items before dispatch, but in the unlikely event that your order arrives faulty or damaged, please contact us as soon as possible with details of the problem.
We may ask you to return the item for inspection. If the item is found to be faulty, we will refund reasonable return postage costs and provide an appropriate remedy in accordance with your statutory rights.
Refunds
Once a returned item has been received and inspected, we will confirm whether a refund is approved. Approved refunds will be issued using the original payment method.
Please note that return postage costs for unwanted items are the responsibility of the customer.
This returns policy does not affect your statutory rights under UK consumer law.
BOX POINTS, REWARDS AND COUPON CODES
Customers of 20th Century Box can earn Box Points, which can be redeemed against future qualifying purchases.
Earning Box Points
Customers can earn Box Points whether they make purchases as a guest customer or through a registered account.
Guest customers who earn Box Points will receive an email notification confirming their points balance and explaining how to create an account in order to access and redeem their accumulated Box Points. Customers are responsible for ensuring they use the same email address when creating an account in order to access previously earned Box Points.
To redeem Box Points against future purchases, customers must have a registered account with 20th Century Box.
Customers who create a new account will receive 300 Box Points worth £3 as a welcome reward.
Customers can earn Box Points in the following ways:
- 5 Box Points for every £1.00 GBP spent on qualifying items purchased through our website.
- 50 Box Points for completing a genuine review of a product purchased from 20th Century Box (limited to one reward per qualifying product).
- 100 Box Points on their birthday, provided their date of birth has been added to their account before their birthday.
- 50 Box Points for following our official Facebook page, where this option is available through our loyalty programme.
Purchases made through any eBay links on our website, or purchases made directly through our eBay listings, do not qualify for Box Points.
Redeeming Box Points
Box Points can be redeemed against eligible purchases made through our website.
Customers can redeem:
100 Box Points = £1.00 GBP
The value of Box Points redeemed will be deducted from the eligible order total at checkout, subject to any minimum spend requirements or other restrictions displayed at the time of redemption.
Box Points:
- Have no cash value.
- Cannot be exchanged for cash.
- Cannot be transferred between customer accounts.
- Cannot be sold, traded or exchanged with other customers.
Returns and Cancellations
If an order is cancelled, refunded or returned, any Box Points awarded from that purchase may be removed from the customer’s account balance.
If Box Points earned from a purchase have already been redeemed, we reserve the right to adjust the customer’s Box Points balance accordingly.
Expiry of Box Points
While Box Points will not expire, any coupons created by redeeming Box Points, will expire twelve (12) months from the date they are created.
Once the coupons have expired, they cannot be reinstated.
MEMBERSHIP LEVEL REWARDS
As customers collect Box Points, they may progress through the available membership levels and receive a reward coupon when they reach a new level.
Reward coupons are awarded as follows:
- Cadet to Pilot – £5 coupon
- Pilot to Commander – £7 coupon
- Commander to Captain – £10 coupon
- Captain to Admiral – £15 coupon
Each reward coupon:
- Is awarded once when the relevant membership level is achieved.
- Is valid for 12 months from the date it is issued.
- Cannot be exchanged for cash.
- Cannot be transferred to another customer.
- May be subject to minimum spend requirements or other restrictions displayed with the coupon.
Customers will receive an email reminder approximately one month before a reward coupon expires.
GENERAL TERMS RELATING TO BOX POINTS AND REWARDS
We reserve the right to refuse, amend or remove Box Points awarded where we believe there has been misuse of the loyalty programme, including fraudulent reviews, duplicate accounts or any attempt to unfairly gain rewards.
We reserve the right to amend, suspend or withdraw the Box Points programme, membership levels, rewards or associated benefits at any time.
Any changes will not affect reward coupons that have already been issued unless required by law.
Use of 20th Century Box Website
Website Use
By using the 20th Century Box website, you agree to these Terms and Conditions.
We aim to ensure that the information provided on our website is accurate and up to date. However, occasional errors, omissions or inaccuracies may occur. We reserve the right to correct any errors, update product information, and make changes to the website at any time.
We may update these Terms and Conditions from time to time. Any changes will be published on this page.
Your Account
If you create an account with 20th Century Box, you are responsible for keeping your account details and password secure.
You must provide accurate information when creating an account and must not use another person’s account without permission.
If we believe an account has been used improperly, fraudulently, or in breach of these Terms and Conditions, we reserve the right to suspend or close the account.
We do not knowingly collect personal information from children under the age of 16. Customers must be aged 16 or over to create an account or place orders through our website.
Website Content and Intellectual Property
All content on this website, including text, photographs, graphics, logos, designs, product descriptions and other materials, belongs to 20th Century Box or is used with permission.
This content may not be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission.
Customers are welcome to use images and information relating to their own purchases for personal use, including sharing photographs of their collections online.
Product Information
We make every effort to ensure product descriptions, images, prices and availability information are accurate.
As many of our products are individually handmade, small variations may occur between items. These variations are part of the handmade nature of our products and do not affect their quality or purpose.
We reserve the right to update product information, correct errors, or withdraw products from sale at any time.
Third Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience and information purposes. 20th Century Box does not control and is not responsible for the content, availability or privacy practices of external websites.
Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee that access will always be uninterrupted or error-free.
We are not responsible for temporary website downtime caused by maintenance, technical issues or circumstances outside our reasonable control.
Limitation of Liability
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
We are responsible for ensuring that products supplied by us meet the requirements of UK consumer law.
To the fullest extent permitted by law, 20th Century Box shall not be responsible for losses that are not a foreseeable result of our failure to comply with these Terms and Conditions.
Complaints
We always aim to provide excellent customer service and resolve any concerns quickly.
If you have a complaint about our products, service, or these Terms and Conditions, please contact us:
Email: paul@20thcenturybox.co.uk
We will acknowledge your complaint and aim to respond as soon as possible.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes relating to these Terms and Conditions or your use of the website will be dealt with by the courts of England and Wales.
Contact Information
If you have any questions about these Terms and Conditions, please contact Paul Bacon trading as 20th Century Box at:
Email: paul@20thcenturybox.co.uk
Post:
99 Hurley Road
Little Corby
Carlisle
Cumbria
CA4 8QY
United Kingdom
